Author’s Note about this series: Operating a shop in today’s world is a challenging opportunity for most independent shop owners as well as for the managers of franchise or enterprise level locations. You not only have to deal with an increasingly complex and sophisticated vehicles but also manage through evolving customer expectations. While some are just trying to survive – at ShopPros™ - we want to help you and your shop thrive! Success is a journey and along that pathway it’s important to a have a few meaningful partnerships to guide your team’s efforts. To learn more about the business planning and performance improvement tools offered by ShopPros™ visit www.shoppros.com.
“No matter how good you get you can always get better, and that’s the exciting part.”
– Tiger Woods
There is probably no better summary of the operating philosophy than the above quote from Tiger Woods – arguably the greatest golfer the world has ever seen. You see - sequential and sustainable performance improvement is not accidental. We believe strongly that success is an intentional act that comes from hard work (practice), planning (visualizing what you could be doing), and commitment (staying the course and not succumbing to weakness or distractions). Is it easy – no! Is it rewarding – YES! Fortunately - unlike golf - you don’t have to go it alone on the course, you have a team in your shop to leverage and support your efforts. ShopPros™ can support you and your team by coming along side you and your business as an important tool – a GPS for your business – that helps you steer and course correct along the way to allow you to becoming a better version of yourself.
ShopPros™ wants to accelerate your business performance through what we call – The Success Cycle. Continuous improvement, as described by Tiger Woods above, is a journey. The ShopPros™ journey begins with Belief – you can do it (others in our network already are!), belief then establishes Potential (if others are doing it then you can work toward the possibility), which leads to Actions (Now that you have established it is possible - what actions will it take to get there) which then translates into extraordinary business Results.
And guess what, improved results inspire greater beliefs which drive even greater potential, changed actions and even greater results – that’s how you establish a success cycle that leads to sustained improved results for your shop. The software guides you to focus on the key thing or things that make the biggest difference in moving your business forward no matter what condition it may be in currently. Come take a look at the tool that hundreds of shops are using to improve their business and drive results at www.shoppros.com.
About the Author:
Al Wheeler is the CEO of ShopPros™, Inc. He has spent more than 35 years as part of the automotive industry serving shops – from independent, single locations to large, multi-national enterprise groups.
Throughout his career he has served on the Board and Executive Committee of Automotive Service Excellence (ASE) as well as Chairman of the Board for the Automotive Maintenance and Repair Association (AMRA) and the Motorist Assurance Program (MAP).
Before joining ShopPros™ in 2020, Al had previously served for 2.5 years as the CEO of AMRA/MAP. Al recently commented, “I have the utmost respect for the men and women that keep motorists moving throughout North America and it is our privilege at ShopPros™ to come alongside their businesses as an inspired partner.”