ShopPros™ is founded on a simple principle ... Accelerating Success!
We bring to you an effective Business Planning and Performance Improvement solution set that includes both
Operating and Marketing services: BusinessBuilder™.
Our software is built by shop owners for shop owners, and allows you to develop a
culture of continuous improvement within your business.
Come check out our high performance network of ShopPros™ Members, and see what we can do for you.
CUSTOMER SERVICE RESOURCES
1. Be Our Guest: Perfecting the Art of Customer Service (Submitted by Glenn Colling)
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
https://www.amazon.ca/Our-Guest-Perfecting-Institute-Leadership-ebook/dp/B006N47ZPK
